What Austin Homeowners Say About Mercer Roofing Co Austin
Reviews matter because roofs don’t show their problems politely. A slow leak behind a fascia board in Hyde Park, granule loss on a Mueller bungalow, shingles lifted by a March windstorm off 620 – homeowners find out the hard way, usually at the worst time. What we hear most from customers around Austin isn’t about the shingle itself. It’s about whether the crew showed up when they said they would, whether the price on the invoice matched the price on the quote, and whether the person at the door could prove who they were. That’s the bar, and we built our process around clearing it every single time. Here’s what Austin homeowners have told us, in their own words.
Recent Reviews
“Had water staining on the ceiling in our guest bedroom and called Mercer on a Sunday afternoon. A real person picked up, not a machine. Grant sent a tech out the next morning. The tech texted us his name and photo before he arrived, then badged in at the door exactly how they said he would. Found the leak at a pipe boot that had dry-rotted. Replaced it, sealed the surrounding shingles, and the written quote he gave before touching anything matched the final invoice to the penny.”
Tara B., Circle C Ranch, Austin
“We needed a full re-roof on our 1960s ranch in Crestview. Mercer gave us a written price before any work started, which I appreciated because two other Austin companies wanted me to sign a blank check with a vague estimate. The crew tore off two layers of old shingles, replaced sections of rotted decking, and laid down CertainTeed Landmark shingles. The flashing work around the chimney was the cleanest I’ve seen on this street. Project took four days, including a full magnet sweep for nails.”
Daniel P., Crestview, Austin
“A limb fell during a thunderstorm and took out a section of ridge cap plus a few shingles on our place in Allandale. I knew the roof was older and figured I’d get pressured into a full replacement. Mercer’s tech inspected it, showed me photos on his phone from the ladder, and said the repair would buy us another few years before we needed to think about replacement. Repaired the ridge, matched the shingle color as close as you can on a 15-year-old roof, and honored the 365-day promise when one of the shingles slipped after a heavy rain. Second visit was free, no questions asked.”
Javier R., Allandale, Austin
“What stood out to me wasn’t just the repair work itself, which was solid. It was the fact that every single person I dealt with presented a photo ID badge at the door. I’ve had roofers show up before in unmarked trucks with no identification, and I sent them away. Mercer’s system is different. Uniform was clean, truck was marked, and the badge matched the name on the estimate. They replaced a section of damaged decking and re-shingled the area around it. That was eight months ago. No leaks, no issues.”
Rafael H., Pflugerville
“We bought a house in Travis Heights knowing the roof had maybe two years left. Sure enough, a hailstorm in the spring accelerated that timeline. Mercer worked directly with our insurance adjuster, which saved me hours of phone calls. The written estimate broke down every single line item, right down to the drip edge and underlayment. No hidden fees, no change order surprises. They installed Owens Corning shingles and replaced all the flashing around the roof penetrations. The invoice matched the quote, and the cleanup was thorough.”
Tara B., Travis Heights, Austin
“I manage a rental property near UT in the North Loop area, and I don’t live in Austin full time. The tech who came out emailed me a written quote with photographs of the damaged area before he did any work. After I approved it, he did the repair, sent photos of the finished job, and the receipt arrived by email that afternoon. The repair was a section of damaged flashing around a dormer that was letting water run behind the gutter. Six months later, no complaints from the tenants and no water stains on the ceiling.”
Daniel P., North Loop, Austin
Why Customers Trust Us
The pattern in those reviews isn’t accidental. Tara’s Sunday call got answered by a real person because Mercer Roofing Co Austin staffs its phone line with live operators around the clock, not voicemail or call-back forms. Daniel noticed the written price before work started because that’s a standing policy on every job, from a small flashing repair to a full tear-off and re-roof. Javier got his free second visit because the 365-Day Done Right Promise isn’t marketing language – it’s a written guarantee on every repair we perform, and if the work isn’t right within a year, we make it right. Rafael’s story about the badge at the door is the Threshold Verified standard in action: every technician is background-checked, identity-verified, uniformed, and carries a photo ID. That’s not something we do on request. It’s something we do on every visit, no exceptions. Grant Whitlock founded this company in 2000, and the process today still runs on the same principle: do the work right, put the price in writing, and make it so a homeowner never has to wonder who’s on their roof. If you need roof repair, an inspection, or a full roof installation in Austin, call (361) 202-8874 to schedule your free estimate.
Written by Grant Whitlock, Owner at Mercer Roofing Co Austin, serving Austin since 2000.